Refund Policy

Return Policy

Thank you for shopping with us! We hope you love your new Hushs and related items. However, if for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.

Return Guidelines:

  • You have 60 days from the date of receiving your product to initiate a return.
  • The product must be returned in good condition, including all original packaging, accessories, and documentation.
  • Returns that do not meet these conditions may be subject to a restocking fee.

Damaged or Defective Items:

  • If your product arrives damaged or defective, please contact us immediately upon receipt.
  • Provide us with proof of damage (such as photos) and a detailed description of the issue.
  • We will work with you to resolve the issue promptly, whether through a replacement or a refund.
  • Please do not return damaged or defective products without first contacting our customer service team.

How to Return:

  1. Package Your Return: Carefully pack the product to avoid damage during transit. Include all original items and packaging.

  2. Ship to the Following Address:

    Hush
    7423 Hollow Ridge Circle
    Orlando, Florida 32822
    USA

  3. Processing Your Return: Once we receive your return at our warehouse, we will inspect the product to ensure it meets our return guidelines. After approval, we will process your refund within 7-10 business days.

Exchanges:

  • If you wish to exchange an item, the best way to do so is to first return the original product following the steps above.
  • Once we receive and process your return, you can place a new order for the desired item.
  • Your refund for the original purchase will be issued once we have received the product back at our warehouse.

Additional Information:

  • Shipping costs for the return are the responsibility of the customer unless the product is defective or we made an error in the order.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer service team.

We appreciate your business and look forward to serving you again!